Terms and Conditions

These terms govern every account opened with MetroBetz and every wager placed through the site. By registering, a member confirms they have read, understood and accepted the terms in full. MetroBetz reserves the right to amend these terms from time to time, with material changes notified to members by email at least seven days before they take effect.

Eligibility

• Members must be at least 18 years old and legally resident in the United Kingdom to register an account.
• Only one account is permitted per person, per household, per IP address and per payment method. Duplicate accounts will be closed and any bonus funds forfeited.
• MetroBetz reserves the right to request identity and address verification documents at any point, including before a first withdrawal is processed.
• Employees of MetroBetz, its affiliates and their immediate family members may not hold a playing account.

Account Registration and Security

• Members must provide accurate personal details at registration. Providing false information may result in account closure and forfeiture of funds.
• Members are responsible for keeping login credentials confidential and must notify support immediately of any suspected unauthorised access.
• MetroBetz may suspend or close an account where fraud, collusion, bonus abuse or a breach of these terms is suspected, pending investigation.

Deposits and Withdrawals

MetroBetz does not charge a fee for deposits or withdrawals. Members should be aware that their own bank or payment provider may apply charges outside of MetroBetz’s control. Withdrawal requests may be delayed pending standard anti-money laundering checks required under UK regulation.

Welcome Bonus Terms

• The welcome offer is a 150% match up to £3000 on a member’s first qualifying deposit of £10 or more.
• The bonus is credited automatically and does not require a promotional code.
• A wagering requirement of 35x the bonus amount applies and must be met within 30 days of the bonus being credited.
• Slot games contribute 100% towards the wagering requirement, live table games contribute 20%, and sportsbook bets placed at odds of 1.80 or higher contribute 100%. Bets below 1.80 do not count.
• The maximum stake permitted while a bonus is active is £5 per spin, hand or bet. Exceeding this limit may void remaining bonus funds at MetroBetz’s discretion.
• Any withdrawal requested before the wagering requirement is met will result in forfeiture of the remaining bonus balance and any winnings derived from it.
• MetroBetz reserves the right to withhold or reclaim bonus funds and associated winnings where bonus abuse, including but not limited to the use of betting patterns designed to guarantee profit regardless of outcome, is identified.
• Only one welcome bonus is permitted per member, household, payment method and verified identity document.

General Promotions

• All ongoing promotions, including reload bonuses, free spins and cashback offers, are subject to their own specific terms published alongside the promotion at the time it runs.
• MetroBetz may withdraw or amend any promotion at any time, though changes will not affect bonuses already credited to a member’s account.

Fair Play and Game Rules

• All games are powered by certified random number generators, independently tested and audited by recognised testing laboratories.
• In the event of a software malfunction, obvious error or clear technical fault, MetroBetz reserves the right to void the affected bets and return the original stake.
• Live dealer game outcomes are final once confirmed by the dealer and recorded by the platform, save for provable technical error.

Responsible Gambling

• MetroBetz provides deposit limits, loss limits, wager limits, reality checks, time-outs and full self-exclusion tools accessible from account settings.
• Self-exclusion requests are actioned within 24 hours and cannot be reversed before the selected exclusion period ends.
• Members concerned about their gambling behaviour, or that of someone close to them, are encouraged to contact GamCare or Gamblers Anonymous UK, details of which are listed in the site footer.
• MetroBetz is intended for entertainment purposes only and should never be used as a source of income or a way to resolve financial difficulty.

Account Closure and Dormancy

• Members may close their account at any time by contacting support, subject to any pending wagering requirements or open bets being resolved first.
• Accounts with no login activity for 12 consecutive months are classified as dormant. MetroBetz will attempt to notify the member by email before applying any applicable dormancy terms to the balance.

Limitation of Liability

MetroBetz is not liable for any indirect or consequential loss arising from use of the site, including but not limited to loss of data, loss of winnings due to a member’s own connectivity issues, or delays caused by third-party payment providers. Nothing in these terms limits liability that cannot be excluded under UK law.

Governing Law

These terms are governed by the laws of England and Wales. Any dispute arising from these terms or use of the MetroBetz site will fall under the exclusive jurisdiction of the courts of England and Wales.

Complaints Procedure

Any complaint about the service, a game outcome or a settled bet should first be raised with support through live chat or email. MetroBetz aims to acknowledge every complaint within 24 hours and to provide a full response within five working days. Where a member remains unsatisfied after the internal process has concluded, details of an independent alternative dispute resolution provider will be supplied on request, in line with standard UK consumer protection practice for online gambling services.

Changes to These Terms

MetroBetz may update these terms periodically to reflect changes in regulation, payment provider requirements or the services on offer. Where a change materially affects a member’s rights, notice will be given by email at least seven days before the change takes effect, and continued use of the account after that point constitutes acceptance of the revised terms.

Contact

Questions about these terms can be sent to the support address listed in the site footer. MetroBetz aims to respond to all terms-related queries within one working day.